Welcome to Perfume Depot!

As the largest fragrance retailer in Arizona, we offer over 3,000 brand-name and hard-to-find designer perfumes and colognes at heavily discounted prices.
You can shop with confidence knowing that we have been in business since 2006.

Thank you for choosing us for your fragrance needs.

Company Info

Location: 4444 W Thomas Phoenix AZ 85031

Contact: Call or Text 602 272 2156 or email phoenixperfume@gmail.com

Hours: 10:30AM-7:30PM Sunday:CLOSED

Be Aware

Please be advised that we do not sell our products on TikTok, WhatsApp , or any other social media platform.
If you are contacted by someone on social media claiming to represent us and asking for payment, do not send them money, as this is a scam.

Find A Product

Please note that all products are grouped by designer. For example, if you are looking for "Light Blue", you will need to click "D" for "Dolce & Gabbana."

If you do not know the designer of a specific product, here is a quick guide on how to search the page depending on your device and app:

To start, please select either "HIM" for men's products or "HER" for women's products on the main page.

On Windows: Press Ctrl + F to open the search bar, type your word, and press Enter.
On Mac: Press Command (⌘) + F to open the search bar, type your word, and press Enter.
On Safari (iPhone/iPad): Type your word into the address bar, scroll down to the "On This Page" section, and tap the match to view the highlighted text.
On Chrome (iPhone/iPad): Tap the three dots menu and select "Find in Page" to search.

Make A Purchase

follows these steps:

Items are added to the shopping cart.
Guest checkout is selected on the checkout page.
Billing, delivery, and payment details are entered.
The purchase is reviewed and completed.

Payment

To complete your payment, you can log into your PayPal account.
If you do not have an account or prefer not to create one, you can select "Checkout as Guest" or "Pay with Debit or Credit Card."
This will allow you to bypass account creation and simply enter your email, billing address, and payment details manually.

Why PayPal?

Protect your sensitive data,
Utilizes end-to-end encryption,
24/7 fraud monitoring,
Tokenization so merchants never see your actual card or bank numbers,
Eligible purchases and sales are backed by PayPal Purchase Protection.

Shipping

Shipping Rate: We charge a flat rate of $7.99 for all orders within the USA, regardless of the order size.
Carrier & Delivery Time: We ship via USPS, FedEx, or UPS, and delivery typically takes 2 to 4 business days.
International Shipping: At the moment, we do not ship internationally (outside the USA).

Standard Delivery Policy

Tracked Shipping: Every order includes a tracking number sent via email.
Delivery Guarantee: We guarantee your package will arrive safely.
Money-Back Guarantee: If your package is lost or undelivered, you get a full refund.

Return Eligibility

Due to the nature of fragrance products and for hygiene and safety reasons, we only accept returns on items that meet the following criteria:

Unopened and Unused: Products must be completely unopened, unused, and in their original factory-sealed condition with all cellophane, labels, and seals intact.
Timeframe: Return requests must be initiated within 14 days of the delivery date.

Non-Returnable Items

The following items are strictly non-refundable and non-exchangeable:

Opened, sprayed, or partially used perfumes.
Items missing their original packaging, caps, or protective covers.
Items purchased on sale, using gift cards, or marked as final sale.

Damaged, Defective, or Incorrect Items

We carefully package our items, but if your perfume arrives damaged, leaking, or you received the wrong fragrance, we will make it right:

Report Timeframe: You must notify our customer support team within 48 hours of receiving your delivery.
Required Evidence: Please email your order number along with clear photos or videos of the damaged or incorrect item and its packaging to phoenixperfume@gmail.com

The Return Process

Initiate the Return: Contact our team at phoenixperfume@gmail.com with your order number and the reason for the return.
Approval & Instructions: Once your request is verified and approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.
Shipping the Item: Securely pack the unopened product in its original packaging to prevent damage during transit. Customers are responsible for return shipping costs unless the item is proven defective. We highly recommend using a trackable shipping service.

Refund Processing

Once your return is received and inspected to ensure it meets our eligibility requirements, we will send you an email notification of approval or rejection. Approved refunds will be processed and applied to your original payment method within 7-10 business days. Please note that original shipping and handling fees are non-refundable.